CUKTECH provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by CUKTECH as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Cables 18 (Months)
Adapters 18 (Months)
Power Bank 18 (Months)
Charger 18 (Months)
30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in CUKTECH’s warehouse for inspection, the refund process will begin.
Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, CUKTECH refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through CUKTECH’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How do I return an item?
1. Please reach out to CUKTECH customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. CUKTECH support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to CUKTECH with the following information:
Name of the courier
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by CUKTECH or CUKTECH's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
CUKTECH's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through CUKTECH's authorized distributors and retailers, such as Walmart and BestBuy, are handled through CUKTECH (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, CUKTECH will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Buyer must provide sufficient proof of purchase
CUKTECH must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that CUKTECH needs to have returned, warranties on those replacements are voided if the wrong item is returned to CUKTECH or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through CUKTECH or CUKTECH's authorized resellers
Dated sales receipt from an authorized CUKTECH reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by CUKTECH quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
CUKTECH is not liable for:
Loss of data incurred from use of CUKTECH products
Returning personal items sent to CUKTECH
When returning items with a prepaid shipping label provided by CUKTECH, CUKTECH takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. CUKTECH does not provide refunds for items damaged in transit for non-quality related warranty claims.
How it Works
Welcome to CUKTECH’s self-service page for processing warranty requests and making inquiries. All CUKTECH warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your CUKTECH purchase may have caused.
Please note this page is for purchases made through this website or the CUKTECH Direct store on sites such as eBay and Amazon. For purchases made through CUKTECH’s authorized resellers, please contact them directly.
All products purchased from CUKTECH come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart. You can also verify the warranty period with our customer service team in the body of your message.
If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.
Warranty Information Tips
rder ID: You can find this in the order history of the account the purchase was made through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: AXXXXXXX.
Note: Before CUKTECH can release a replacement, it may be necessary to return the defective item for quality inspection.
Please contact us：